Real-time accent neutralization

Your agents' accent is costing you clients. Fix it mid-call.

Toniq neutralizes accents live on the call — sub-second latency, zero agent training, zero behavior change.

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Built on Cartesia·Works with any dialer
↑ Right-party contact↑ Conversion per RPC↑ First-call wins
DEMO SIGNAL
~640ms

Press Hear it, then flip OFF ↔ ON mid-playback.

Setup in 3 steps

Live in minutes, not months.

No integration project. No IT ticket queue. Install, pick a mic, and your agents take calls exactly as they do today.

STEP 01

Install the desktop app

One lightweight download per workstation. No servers to provision, nothing to change in your dialer or telephony stack.

Toniq.dmg74%
Installing · 12s remaining
STEP 02

Select the mic

Choose the agent headset from a dropdown. Toniq sits between the mic and your softphone — completely plug and play.

Input device
Jabra Evolve 65 ▾
NeutralizationON
STEP 03

Agent takes calls as normal

No new workflow, no scripts, no retraining. The agent talks; the client hears a neutral, natural voice.

On call · 04:12
~640ms · neutralized live
Round-trip latency
551–827ms
Below the delay a caller can perceive — the conversation never breaks.
Works with your stack
Any dialer
ZoomTeamsGenesysFive9Ameyo
Pricing
Much cheaper
A fraction of what US alternatives charge per seat. Priced for Indian BPO economics.
Why the numbers move

A voice that sounds native to the caller changes every step of the funnel — before the pitch even starts.

Step 1 · Reach
RPC ↑
Native-sounding openers stop the 5-second hang-up. More right parties stay on the line instead of screening out an offshore voice.
Step 2 · Convert
Conv / RPC ↑
Once you reach them, zero comprehension tax — no "can you repeat that?". The pitch lands the first time it's said.
Step 3 · Close
First-contact ↑
Clear calls don't end in "send me an email" or a callback loop. More conversions happen on the first conversation.
The pilot offer

Free 2-week pilot on 5 agents.

We baseline CSAT, AHT, and escalation rate — then show you the before/after on your own QA data. Better right-party contact, higher conversion on those contacts, more first-call wins when the client actually understands your agent.

Baseline
CSAT
Baseline
AHT
Baseline
Esc. rate
2 pilot slots / month
  • We measure on your own calls, not a canned demo.
  • 5 agents, live US/UK traffic, two weeks.
  • Before/after shown on your QA scorecards.
  • No dialer changes, no agent retraining.
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Straight answers

The five things you're about to ask.

It stays your agent's own voice, cadence and warmth intact — Toniq only reshapes the accent that trips up US/UK listeners. Built on Cartesia's low-latency voice models, it sounds like a person, not a text-to-speech bot. Play the demo above and judge for yourself.
Toniq changes how your agent sounds, not what is said, comparable to noise cancellation or line clarity, not call recording. It runs entirely on your side of the call. Your existing call disclosure and recording policies continue to apply unchanged; nothing new is required of the customer.
Audio is processed in-stream for neutralization and is not stored or used to train models. Processing runs on isolated infrastructure, encrypted in transit. We're happy to walk your InfoSec team through the data flow diagram and sign the standard DPA during the pilot.
Real-world round trip sits at 551–827ms, below the threshold where callers perceive delay, and it rides alongside your existing audio path. There's no change to your dialer or trunking; Toniq processes the mic locally, so VoIP jitter isn't compounded.
The US alternatives run $40–60 per user per month. Toniq is priced at much cheaper rates for Indian BPO economics, a fraction of that per seat, with pilot pricing you keep if you roll out. You get the same live neutralization without the enterprise-US price tag.
Still have questions?Book a Free Pilot →